We’ll keep your online community safe and help grow your followers.
Active moderation is the only answer to the fast-paced culture that exists online. Our moderators analyze any user-generated content involving your brand in real-time.
We believe in transparent communication so you can have confidence outsourcing your moderation services to our team.
Experience You Can Trust
Your reputation depends on what users say about your brand. We make sure that user-generated content on your website is safe for all your followers.
Online content and community moderation services don’t have to break the bank. We provide our expertise at a reasonable rate.
We look at where users are talking about your brand.
Engagement is critical to building your brand. You interact with your followers and visitors on forums, social media or on your website, but how do you manage the inherent risk? This is where we come in.
Website and Content Moderation
The comments section of your website is a great place to interact with your visitors. It’s also a potential place for spam to appear. Don’t allow spammy content to ruin the experience of your visitors and potential customers. Be proactive and outsource your moderation services to the experts.
As more and more people across the world have access to the internet, it becomes increasingly likely that spammers will find your content. This makes community moderation a key part of your online strategy, especially on social media.
You get peace of mind with our streamlined moderation process.
We have streamlined our process to ensure that spam and inappropriate content are discovered and removed immediately. Here’s how it works:
1. Moderator access
You need to provide us with access to your content – website or social media. Our moderators use this access to moderate the content on your online properties.
2. Moderation guidelines
Let us know what types of content are appropriate for you website. The goal is to eliminate gray areas.
3. Moderators monitor
With a firm understanding of your guidelines, our team will begin to moderate user-generated content in real-time.
4. Moderators mitigate
When we discover spam, vulgarity or any violation of your community guidelines, our moderators act immediately to remove that content.
5. Moderators interact
Our moderators are proactive in moderating disputes and arguments in forums and other medium where people interact in real-time.
6. Escalation process
We escalate any situation that may require your attention. This will be built on what is suitable to your business.
7. Reporting and updates
A very important part of our partnership is communication. It’s key to the success of our moderators and your business.
We take care of your business as if it was our own.
We are not just providing a service; we’re building a partnership. As a reliable outsourcing company that has helped many businesses succeed, we’re committed to making your website the best that it can be. That means real-time moderation services that foster a healthy online community.
Outsource your content moderation services at a competitive rate.
Work with moderators who know how to engage with your customers.
Proven Track Record
We’re good at what we do, and we have the experience to back it up.
Our team gets all the training needed to communicate well in English.
Multiple types of content
Get moderation services for any content on your online properties.
We review every content posted to keep you on top of the online buzzd.
You have a dedicated moderator to oversee your projects.
We’ll send monthly reports to keep you up-to-date.
Frequently Asked Questions
Q: How much does it cost to use your service?
The price can vary based on expected content-load, the type of moderation you need (see #6), and the length of time. Our services are provided on a monthly basis and we don’t require a contract. Payment is required the month before. We would be happy to discuss this further.
Q: Will I have access to data regarding my content?
Yes, we keep you updated regularly via email or chat. If you have specific requests, your project manager will be happy to accommodate them. Additionally, your project manager will work with you to establish communication at a convenient date each month.
Q: What kinds of content does your team moderate?
Primarily, we moderate any type of content that might be posted on social media, web forums, or just the comments on your website. If you have projects that don’t fall under these categories, we can still help! Just contact us and we will be happy to discuss further.
Q: Is outsourcing to the Philippines safe?
In fact, it’s the ideal location for outsourcing content moderation. With proficient English communication skills and a reasonable cost for every service, you get the best of both worlds. Plus, Western culture is prevalent in Filipino society, which makes us suited for this task.
Q: What types of moderation services do you offer?
We offer reactive moderation (content is taken down if others in the community complain), active moderation (our team reviews every post as it’s posted), and pre-moderation services (every post must be approved before posting). To find out more, please contact us!
Q: Will you sign a NDA?
Of course. We build trust with our clients and that starts with a NDA, signed by our CEO. We’ll keep the nature of your business and our relationship private to ensure that everything operates smoothly. Integrity is key to a successful partnership.
Let the Pros Do the Data Mining for Your Business.
Outsource data mining services to our team and focus on what matters – growing your business.